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We've experienced a run on issues related to GPS   and starter interrupt devices   lately so we thought we'd give this subject some...

The Season's Upon Us! It's just over 3 weeks until Christmas and then Year End quickly follows. The inevitable distraction of the...

We usually start these emails by laying the groundwork and then ending with the actual Tip of the Week but this week we're going to...

Now that the Presidential election is over, we can turn our attention to how a second Trump administration could impact consumer...

Recently, we spoke with a dealer, and asked “What are you currently doing for Compliance to Protect your business”? The person responded...

By now every dealer probably knows the importance of online reviews.   A large quantity of reviews and a high rating can multiply the...

The CFPB published another round of Supervisory Highlights, and yet again auto finance finds itself in the crosshairs. . Not good folks,...

Like everyone else, I’m watching the horrible news coming out of North Carolina with a heavy heart. The devastation and suffering will...

During our monthly webinar  last Tuesday, we hosted Chad Pennington of RiskyBizConsulting.com , a former BHPH dealer who now consults...

When I worked at AutoStar Solutions, I led a quarterly exercise where I'd present a hypothetical disaster scenario  to the management...

The CFPB's  assault on credit reporting  practices and abuses continues. Just last week, it ordered  TD Bank to pay  $7.75 MILLION...

Those of you that provide Loaner vehicles  to your customers will want to know about this. We got a call from a dealer that was named as...

This isn't our usual Tip of the Week.  It's more like a sounding of the alarm, or a venting, and a slightly long one at that, but bear...

"It's been a slow summer" The interest I'm having to pay is killing me, I need to cut back" " I need my people focused on things that...

We've previously warned our audience that the FTC has been taking aggressive action against car dealers .  This past week served as a...

Our weekly tips , social media posts and articles for industry publications often point out behavior and actions that have gotten...

In its just published Summer Supervisory Highlights, the CFPB took aim at how auto servicers (BHPH dealers and finance companies are also...

While going through some industry related social media, I came across a posting from a service provider that alarmed me.  It stated...

When I served as General Counsel to a national finance company, I only had to be a "hard-ass" once. Sure, I was often combative,...

It seems that at least once a week, a bankruptcy question comes up in one of the dealer/creditor social media groups that we follow.  The...